Privacy Policy
At Hot Tub Hire Essex, we take your privacy seriously and ensure that your personal data is handled in full compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and all other relevant legislation.
Who We Are
Throughout this policy, ‘we’ refers to Hot Tub Hire Essex and its representatives, while ‘you’ refers to visitors of our website and customers.
Who Is Responsible for Your Data?
Harry Ellis, our company owner and data protection officer, is responsible for ensuring that your data is processed and stored securely. If you have any questions or concerns, you can reach out to Harry via the methods listed on our contact page.
Why We Collect and Store Your Data
We collect and store personal data to provide our services as a hot tub hire company. When you place an enquiry or make an order with us, we will store your name, contact details, and IP address. Additionally, we store your data for tax, insurance, and legal purposes.
We only collect the personal data that is directly provided to us and necessary for running our business.
How Long We Keep Your Data
We may retain your personal information for up to 8 years after your last interaction with us. This is required for tax and insurance purposes. After that period, your data will be anonymised, unless you have opted to receive ongoing communications from us.
Who Has Access to Your Data?
Access to your personal data is managed by our data protection officer. Typically, only authorised staff members will have access to your details.
Some services we use, such as our website provider Booking Online Ltd and our email provider Fastmail, may also store copies of your data. Additionally, if you contact us through a social media platform, the platform may store a copy of your messages. We do not sell or share your data with third parties for marketing purposes.
Who Else Might Your Data Be Shared With?
Your personal data may be shared with third parties if it’s necessary for legal purposes. This could happen in the event of an insurance claim, tax audit, or fraud prevention. We reserve the right to share your data when legally required to do so.
How to Access Your Data
You have the right to request information about the data we hold on you. We can send a copy of your personal data to the email address you provided when using our services.
Your Right to Deletion
If you are no longer a customer and do not require us to keep your data for tax or insurance purposes, you have the right to request the deletion of your personal information. We will comply with your request wherever possible.
Opting In or Out of Marketing Communications
You can manage your marketing preferences at any time. You can do this by clicking the link in the footer of our marketing emails or by contacting us directly through any other method.
Use of Cookies on Our Website
Our website uses cookies to enable you to place an order with us. These cookies are temporary and cannot identify you personally.
Third-party services, such as Google Analytics, may also place cookies on your browser to monitor website performance. Each third party has its own cookie policy, which applies when you use their services.
Making a Complaint
If you have any concerns or unresolved issues regarding our use of your personal data, you can contact the UK’s Information Commissioners’ Office (ICO), the regulatory authority for data protection in the UK.
At Hot Tub Hire Essex, we take your privacy seriously, ensuring full compliance with GDPR and other relevant data protection laws. Whether you're in Benfleet, Chelmsford, Upminster, or other parts of Essex, Kent, and London, we manage your data responsibly. From handling your details securely when you place an order to respecting your right to data deletion, we are committed to protecting your information. You can trust that your data will only be used for our services and will never be sold to third parties. Whether you're hiring a hot tub for a special event in Brentwood or a relaxing weekend in Southend-on-Sea, we ensure your data is kept safe and confidential.